All UK orders are sent via APC/Net Despatch. Orders are sent out either in flat envelopes or branded boxes. For an order to be processed to despatch on the same day, we would need to receive it before 14:30 Monday – Friday.
We deliver all orders to the UK and Republic of Ireland between 1-5 days of the order being placed.
INTERNATIONAL DELIVERY (OUTSIDE UK AND REPUBLIC OF IRELAND)
We deliver internationally. Please contact us for a tailored quote and delivery timings.
Please be aware that the stated delivery timescales are estimates only. There may be a delay with your parcel if your order has been ordered during a peak period e.g. Christmas, or other external factors e.g. increased security measures on international shipments.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and we are not liable for any customs or import taxes that may be due. If the customer forfeits the payment or does not accept the package due to customs charges, then the items will be returned to our warehouse. We will refund the cost of goods minus the shipping and any charges incurred while in transit.
It is the responsibility of the customer to be aware of their own country’s rules and regulations regarding imports from the UK.
Although it is extremely rare that orders go missing, we fully appreciate that a late delivery can be both disappointing and frustrating. We use APC/Net Despatch for all our deliveries, and as such are bound by their policies and procedures.
If an item does go missing, we are obliged by APC/Net Despatch to wait seven working days before pursuing a claim. If, after this time, your item has still not arrived, we will pursue a claim with APC/Net Despatch. If you think your item has gone missing, then please contact us.
In the unlikely event that a packet arrives damaged, please accept the delivery and take a photo of the packaging. Within two days you must send this photo to firstname.lastname@example.org for us to review. We will typically arrange for a replacement to be sent out to you as soon as possible.
PAYMENT AND CREDIT CARD SECURITY
We accept all major debit and credit cards in addition to accepting payment via PayPal. Please note that all debit and credit card payments are processed by PayPal and no card details are held by The Jackloc Company Limited. If you choose to pay via PayPal please note that you do not need a PayPal account to use this service, you can simply pay by a card as a PayPal “Guest” (see bottom of the payment page).
If you have any questions regarding any of our delivery information, please contact us.